The TIKA Ticket System is a robust and user-friendly tool designed to efficiently manage and resolve issues, queries, and service requests raised by end users. Whether it’s a technical problem, customer support inquiry, or any other type of issue, TIKA streamlines the process of tracking, managing, and resolving tickets through a centralized platform. It is perfect for organizations of all sizes, enabling customer support teams, IT helpdesks, and service departments to track user issues and provide timely solutions. The system facilitates smooth communication between end users and support teams by creating individual tickets for each issue. These tickets are tracked through various stages, from creation to resolution, ensuring accountability, transparency, and quick resolution of user concerns.

• Automatic Assignment: The system can automatically assign tickets to the appropriate department or support team based on issue type, priority, or workload.

• Manual Assignment: Admins or support managers can manually assign tickets to agents based on expertise or availability.

• Team Collaboration: Support teams can collaborate on tickets, allowing multiple agents to work together on complex issues and provide faster resolutions.